Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This remote role involves project management, product onboarding, and educator enablement, helping school staff adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide technical support, conduct school staff trainings, and drive adoption across schools.
Serve as a facilitator between the patient and the company, ensuring a seamless experience. Answer questions about Winona, offering accurate information about our products and services. Ensure patient satisfaction and maintain professional patient support. Handle patient complaints, stay updated, and take the extra mile to engage with patients.
The Customer Success Specialist provides customers with outstanding service by addressing transactional or service requests and answering product questions. This role educates customers on the AudioEye platform and requires a passionate individual with a positive attitude and a helpful personality, dedicated to delivering an exceptional customer experience.
The Customer Care QC Specialist will join the Customer Care team. Daily responsibilities include review of tickets processed by AI agent to assess the quality, identification of problematic patterns or scenarios in responses, creation of reports and transfer of them to the relevant teams. Further responsibilities include constant update and improvement of Knowledge Base, collaboration with team to improve templates, and optimization of QC processes.
An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company, contributing to a company making a global impact on the future of work. Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
Act as a key operations liaison in this fully remote contract position. You’ll deliver exceptional service, perform outreach and account reconciliation, drive bill collections, and support account relationships. This role blends high touch communication, problem-solving, and operational oversight to help ensure timely revenue collection and seamless stakeholder experiences.